Refund policy

We take great pride in the quality of our products, however, as many are handcrafted, occasionally things can go wrong. Because most of our items are made from leather, a natural product, no two items will look the same. Differences in texture and variations are not faults, but a valued quality of real full grain leather. Please take into account that due to the differences in monitor settings, colours and textures may appear different in real life than when viewed on your computer. Every effort has been made to represent our goods as true to life as possible. We hope you understand.

If you have purchased one of our products that you consider faulty, please return to the point of purchase for an exchange, repair or refund. Although we will ensure any major technical faults are promptly dealt with, wear and tear is not considered a fault. We reserve the right to repair or replace items with minor faults at our discretion.

For a change of mind, please let us know within 14 days of receiving your order, and make sure the item reaches us within 30 days from the date of purchase. Unfortunately, we are unable to offer a refund or exchange beyond this time frame. Please be aware of this time frame when posting. The postage time should be taken into account when returning for a change of mind, as this may affect our ability to refund you within this 30 day limit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

How to prepare your parcel for return:
1. Complete the packing slip which came with your parcel, filling in the quantity and reason for return.
2. Create a return with Australia Post, enter your details and payment, print your label and pack your item.
3. Post by simply dropping off your parcel at a convenient street post box, Post Office or Parcel Locker.

WARRANTY
All our products are covered by up to 12 months warranty (from time of purchase with proof of purchase) for manufacturing faults.
Our warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, misuse or neglect.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

OUR CHANGE OF MIND POLICY
At Lake Leather, we are happy to offer a refund or exchange for change of mind on most full price merchandise purchased online, as long as you let us know within 14 days of receiving your order and the item is returned to us within 30 days of purchase. (This is different from our bricks-and-mortar store policy, where we do not offer a refund for a change of mind: you can exchange or receive a credit note.)

REFUNDS
Please allow 10 business days from the date your parcel is received for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes. Postage costs are non-refundable, and any postage paid will be deducted from your refund total.

LATE OR MISSING REFUNDS
If your refund has yet to be received, we advise you to first check your bank account before contacting your credit card company and/or bank, as it may take some processing time before your refund is officially posted.
If you have still not received your refund, please contact us via email at: evandale@lakeleather.com.au

SALE ITEMS
Sale items cannot be refunded for a change of mind. We may offer an exchange or a credit voucher at our discretion. This does not affect your rights if a sale item is faulty.

EXCHANGES
We only replace items if they are defective or damaged. We reserve the right to have minor faults repaired at our discretion. If you need to exchange your purchase for the same item, please notify us first by email at: evandale@lakeleather.com.au
before sending your item to: Lake Leather, 3 Russell St, Evandale, TAS, 7212, Australia.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund directly to the gift giver.

EXEMPTIONS
We do not offer a cash refund on gift vouchers or gift certificates. We will not accept used items when returned for a change of mind; please see our return requirements above. We do not offer a postal return service for items purchased in store for a change of mind. Postage charges are non-refundable. Every effort has been made to represent our goods as truly as possible; please be aware that due to monitor settings, colours and textures may appear different on screen than in reality. We hope you understand.

SHIPPING
To return your product, please mail it to:
3 Russell St, Evandale, TAS, 7212, Australia.
You are responsible for your own shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund total. The time it will take for your exchanged purchase to reach you may vary depending on where you reside.
If returning an item exceeding $75 in value, please consider using a trackable shipping service or purchasing shipping insurance, as we do not provide a guarantee of receipt of returned items.